Warranty Policy
Last Updated: Oct 10, 2025
OONNO furniture is designed for long-term residential use. Our Limited Warranty protects against confirmed manufacturing defects in materials and workmanship.
Limited Warranty Overview
This Limited Warranty applies only to the original purchaser and is non-transferable.
The warranty begins on the date of delivery, based on carrier records, delivery confirmation, or OONNO order records.
OONNO may determine, at its discretion, whether an approved warranty claim will be resolved through repair, replacement part, replacement module, replacement product, store credit, or another appropriate remedy.
Warranty vs. Returns
This Warranty Policy covers confirmed manufacturing defects after delivery.
If you would like to return or exchange an eligible item because it is not the right fit, please review our Returns & Exchanges Policy.
View Returns & Exchanges
Warranty Coverage by Component
| Component | Coverage Period | Covered Examples | Not Covered Examples |
|---|---|---|---|
| Frame Structure | 10 Years | Structural defects, frame cracking, frame failure under normal residential use | Misuse, commercial use, modification, improper moving |
| Springs / Support System | 5 Years | Breakage, detachment, abnormal support failure | Normal softening, comfort preference, misuse |
| Modular Connectors / Hardware | 5 Years | Manufacturing defects, connection failure under normal use | Lost hardware, forced assembly, unauthorized modification |
| Upholstery / Leather | 3 Years | Stitching defects, abnormal cracking, peeling caused by manufacturing defect | Stains, fading, pet damage, scratches, normal wear |
| Foam / Fiber / Cushion Fill | 2 Years | Abnormal collapse caused by manufacturing defect | Normal settling, wrinkles, comfort preference |
| Wood, Metal, and Visible Finishes | 2 Years | Manufacturing defects in finish or material | Natural grain variation, sunlight fading, scratches, water damage |
| Electrical Components, if applicable | 1 Year | Manufacturing defects | Water damage, power surge, misuse |
| Accessories and Decorative Items | 1 Year | Manufacturing defects | Normal wear, misuse, final sale items |
What the Warranty Covers
The OONNO Limited Warranty covers confirmed manufacturing defects, including:
- Structural frame defects
- Breakage or detachment of springs or support systems
- Defective modular connectors or hardware
- Seam separation caused by manufacturing defect
- Abnormal upholstery cracking caused by manufacturing defect
- Material defects present under normal residential use
- Defective parts or components supplied by OONNO
Warranty Remedies
Warranty remedies may include:
- Replacement part
- Replacement module
- Repair
- Professional service
- Store credit
- Replacement product of equal or comparable value
If the original product is no longer available, OONNO may provide a comparable replacement.
What the Warranty Does Not Cover
The OONNO Limited Warranty does not cover:
- Normal wear and tear
- Natural softening of cushions
- Wrinkling, pilling, or fabric relaxation from normal use
- Comfort preference
- Fabric fading caused by sunlight or environmental exposure
- Leather patina, natural markings, scars, grain, or color variation
- Natural wood grain, knots, texture, or color variation
- Stains, odors, burns, cuts, tears, or punctures
- Pet damage, including scratching, biting, chewing, or hair contamination
- Water damage, mold, mildew, insect damage, or improper storage
- Damage caused by incorrect cleaning products or fabric protection treatments
- Damage caused by improper assembly, disassembly, movement, or storage
- Third-party repairs, handyman services, disposal, or modifications arranged without written approval from OONNO
- Commercial, rental, staging, hospitality, institutional, or outdoor use unless specifically stated- Clearance, floor sample, final sale, or as-is products
- Minor color variation between fabric or leather batches, dye lots, swatches, and finished products
- Promotional gifts or complimentary items- Incidental or consequential damages, to the extent permitted by law
How to File a Warranty Claim
To file a warranty claim, contact OONNO Customer Support.
Please include:
- Order number
- Product name
- Description of the issue
- Photos or videos showing the issue
- Photos of the full product
- Photos of labels, tags, or affected components if available
OONNO will review your claim and respond with next steps.
Claim Review
OONNO may request additional information during the review process.
We may evaluate whether the issue appears to result from a manufacturing defect, normal wear, misuse, improper care, unauthorized modification, improper assembly, improper storage, commercial use, or external damage.
Please do not arrange third-party repairs, handyman services, disposal, or modifications without written approval from OONNO. Unauthorized third-party service costs are not reimbursable.
Warranty Claim Timeline
| Step | Target Timeline |
|---|---|
| Initial support response | Within 1 business day |
| Claim review begins | Within 2 business days |
| Additional documentation request, if needed | Within 2 business days |
| Warranty decision | Within 5 business days after complete information is received |
| Replacement part shipment | Typically 3–7 business days after approval |
| Service appointment scheduling | Typically 3–10 business days depending on region |
Delays may occur due to part availability, location, carrier schedules, holidays, or product production timelines.
Care Requirements
To keep your warranty valid, please follow OONNO’s Product Care instructions.
Failure to follow recommended care instructions may affect warranty coverage.
Legal Rights
This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state, province, or jurisdiction.
Some jurisdictions do not allow limitations on implied warranties or exclusions of incidental or consequential damages, so certain limitations may not apply to you.
Nothing in this policy is intended to limit rights that cannot be limited under applicable law.
Policy Updates
OONNO may update this Warranty Policy from time to time.
The warranty terms posted on oonnostudio.com at the time of purchase will generally apply to your order unless otherwise required by law.
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