Care & Coverage
Returns, warranty, delivery, and support — all in one place.
Thoughtful support for every OONNO order, from delivery to long-term ownership.
Our Core Promises
| 60-Day Home Trial | Try eligible OONNO seating at home for 60 days. |
| 60-Day Price Match | If an eligible item drops in price on oonnostudio.com within 60 days, you may request a one-time adjustment. |
| 10-Year Frame Warranty | Structural protection for long-term confidence. |
| White Glove Support | Delivery, setup, pickup, and service assistance available. |
Eligibility, fees, exclusions, and service availability may apply. Please review the full policy pages for complete details.
Find the support you need
Delivery timelines, service options, and tracking.
60-day trial, return eligibility, and refunds.
Frame, upholstery, components, and claims.
Cleaning, leather care, and maintenance.
Order changes, cancellations, and custom items.
Payments, refunds, taxes, and invoices.
Quick answers about orders, delivery, returns, and warranty.
How Support Works
1. Contact Us
Send your order number and tell us what you need.
2. We Review
Our team confirms eligibility and next steps.
3. We Resolve
We arrange pickup, parts, repair, refund, or another approved solution.
Most requests receive an initial response within 3 business day.